Return & Exchange Policy

At Wisteria, every fragrance is carefully prepared, packaged, and checked before it leaves our hands. We want your order to reach you safely and exactly as expected.

Because perfumes are personal-use products, we only accept returns or exchanges in specific situations outlined below.

1. Eligibility

Returns and exchanges are accepted only when:

  • The product arrives damaged, broken, leaked, or incorrect.
  • The issue is reported within 7 days of delivery.
  • The perfume contains at least 90% of the original product.
  • The product is returned with its original packaging, including the box and label.

We are unable to accept returns or exchanges due to a change of mind, personal scent preference, or ordering the wrong fragrance.

2. Reporting an Issue

If your order arrives damaged, leaked, broken, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • Clear photos of the product
  • Photos of the original packaging
  • A clear photo or video showing the issue, where applicable

Our team will review the request and confirm whether it qualifies for a return or exchange.

3. Return & Exchange Process

Once your request has been approved, we will provide you with the necessary instructions for returning the product.

The product must be securely packaged and returned with its original box and label.

Once the returned product reaches us, it will be inspected before an exchange or replacement is processed.

4. Delivery Charges

If the product was delivered damaged, leaking, broken, or incorrect, Wisteria will cover the applicable delivery charges for the replacement.

For requests that do not qualify under our return and exchange policy, any return delivery costs may be the customer's responsibility.

5. Processing Time

Once we receive the returned product, our team will inspect it and process the approved return or exchange within 3–5 working days.

You will be notified once your replacement has been dispatched.

6. Refunds

As our fragrances are personal-use products, we do not offer refunds once an order has been delivered.

For eligible issues, we will provide an exchange or replacement instead, subject to verification of the returned product.

Our Commitment

We take care in preparing every Wisteria order and want you to receive your fragrance in perfect condition.

If something isn't right with your order, reach out to us and our team will do its best to resolve the issue fairly and efficiently.

Need Help?

For return or exchange requests, please contact us with your order number and details of the issue.

Wisteria
Karachi, Pakistan
Email: wisteriapakistan@gmail.com
Phone: +92 303 0520555