Privacy Policy

Last updated: August 12, 2026

At Wisteria, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, place an order, contact us, or otherwise interact with our services.

This Privacy Policy explains what information we may collect, how we use it, when it may be shared, and the choices you have regarding your information.

By using our website or purchasing from Wisteria, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

The information we collect depends on how you interact with our website and services.

Information You Provide to Us

When you place an order, contact us, subscribe to our newsletter, or otherwise provide information through our website, we may collect:

  • Your name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order and purchase details
  • Information provided during customer support communications
  • Any other information you voluntarily provide to us

We only request information that is reasonably necessary to provide our products and services.

Information Collected Automatically

When you browse our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser and device type
  • Operating system
  • Pages visited and time spent on pages
  • Referring website
  • General interaction data

This information helps us analyze visitor usage and improve the overall shopping experience.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including shipping and delivery
  • Send order confirmations, updates, and customer-service responses
  • Process returns and exchanges
  • Improve our website, products, and services
  • Maintain website security and prevent fraudulent activity
  • Send promotional communications where you have opted in
  • Comply with applicable legal or regulatory obligations

3. Payment Information

When you make a purchase, payment details are processed securely through payment providers or gateways selected at checkout. Wisteria does not directly store complete credit card, debit card, or other sensitive payment credentials on our servers. Payment providers handle payment data according to their respective privacy policies and terms.

4. Cookies and Similar Technologies

Wisteria uses cookies and similar technologies to support essential store functionality and improve browsing experience.

Cookies are used to:

  • Remember items added to your cart
  • Retain user preferences
  • Ensure proper website functionality
  • Measure website performance and analytics
  • Support marketing and promotional activities

Our store is hosted on Shopify, which utilizes cookies as part of its infrastructure to provide commerce services. You can manage or disable cookies through your browser settings, though doing so may affect certain site features.

5. Sharing Your Information

We do not sell your personal information. We share necessary data only with trusted third parties to operate our business and fulfill services, including:

  • Shopify and web hosting service providers
  • Payment processors and payment gateways
  • Courier and logistics partners
  • Customer support and communication tools
  • Website analytics and marketing service providers

For example, your name, contact details, and shipping address are shared with logistics partners to ensure delivery.

We may also disclose information if required by law, to enforce our policies, prevent fraud, or protect the rights, property, and safety of Wisteria and our customers.

6. Marketing Communications

If you opt in to receive promotional updates, we may send you communications regarding:

  • New fragrance launches
  • Special promotions and offers
  • Product restocks
  • Brand updates and events

You may opt out of promotional emails at any time using the unsubscribe link in any marketing email. Even if you opt out of promotional messages, we will still send transactional communications regarding orders, deliveries, and support inquiries.

7. Third-Party Links

Our website may contain links to external sites, social media platforms, or third-party services. Wisteria is not responsible for the privacy practices, policies, or content of third-party websites. We encourage you to review the privacy policies of any external services you visit.

8. Data Security

We implement reasonable technical and organizational measures to safeguard your personal information against unauthorized access, misuse, alteration, or loss. However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, including:

  • Maintaining active customer relationships
  • Fulfilling orders and processing returns
  • Meeting legal, tax, accounting, or reporting obligations
  • Resolving disputes and enforcing agreements

When data is no longer required, it is deleted or anonymized securely.

10. Your Rights and Choices

Depending on applicable laws, you may have rights regarding your personal data, including the ability to:

  • Access the personal information we hold about you
  • Request corrections to inaccurate or incomplete information
  • Request the deletion of your personal data
  • Withdraw consent for processing based on consent
  • Opt out of direct marketing communications

To exercise any of these rights, please contact us using the information below.

11. Children's Privacy

Our website and services are not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal details, please contact us so we can promptly delete the information.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or services. Updates will be posted on this page with a revised "Last updated" date.

13. Contact Us

If you have questions or concerns regarding this Privacy Policy or your personal information, please contact us at:

Wisteria
Karachi, Pakistan
Email: wisteriapakistan@gmail.com
Phone: +92 303 0520555